ABSTRACT
While access continues to displace ownership as the key focus of libraries, the question of document delivery takes on an increased urgency. This workshop evaluates and compares a variety of document delivery methods, including (1) van service, (2) traditional interlibrary loan, and (3) commercial on-demand services. Comparing costs and developing guidelines to determine when and where the various methods are most efficient and effective are emphasized. [Article copies available from The Haworth Document Delivery Service: 1-800-342-9678.]
