ABSTRACT
In the 1990s, librarians need to apply quality principles and techniques to allow more flexibility in service delivery. Many library technical services operations are reorganizing staff into teams. The promises and benefits of team-based organizations are increased employee empowerment and increased production with fewer employees. These benefits should result in high levels of staff satisfaction and reduce operational budgets. [Article copies available from The Haworth Document Delivery Service: 1-800-342-9678.]
