ABSTRACT
Machine-based information products, such as optical disc databases and microforms, compete with traditional print resources for limited budgets in today’s reference departments. The authors surveyed the reference departments of 159 large academic libraries regarding their use of optical discs, and 19 libraries regarding their use of microforms. Despite the high cost of the first generation of optical disc systems, 55% of the reference departments reported using them. User response to the systems is generally very favorable. Problems noted by librarians included equipment failure, uneven database quality, and frequent need to service the systems. Respondents overwhelmingly felt that optical discs will play a significant role in the future of reference service. However, until equipment compatibility problems are resolved and system prices drop, prudent reference librarians will purchase optical discs selectively. The survey of 19 California State University libraries on their use of microforms revealed that 17 use them in the reference department and consider them an important part of the reference collection. However, because of user resistance and other problems, only one library plans to add more microforms.
