ABSTRACT
Institutional environments are moving us toward more complex budgeting systems. Technological changes have increased the number of automated sources and services available for reference work. Changes in budgeting and planning systems have increased the demands for quantitative data describing reference work and for sophisticated analysis of that data. These developments will force changes in the conduct of reference service and administration will occur in the next few years. Local area networks are a probable consequence of the proliferation of separate automated information systems used in reference work. These networks have the potential to assist us in meeting the data gathering requirements of planning oriented budgeting systems. Service must survive these changes. We must maintain the privacy of library patrons and staff on which such systems may infringe.
