ABSTRACT
This chapter examines the practical ways in which visitors and visitor sites are managed by agencies and the tourism sector. It discusses the typical range of economic, social, cultural and environmental pressures that tourism exerts on the resource base on which it depends and the ways management tools may be used to develop a more sustainable resource base. It focuses on what problems are induced by visitor activity and how researchers approach the study of the economic, social, cultural and environmental impacts of tourism. It introduces what visitor management is and the tools available to address visitor impacts in soft and hard ways. The role of tourism planning, development and management in the case of Venice is used to highlight the economic, social, cultural and environmental problems induced by tourism.
