ABSTRACT
In Chapter 11 Martin Graham considers the huge structural and financial implications of the privatisation of probation. However, what can often be overlooked in all this is the human factor – what he calls the impact on staff and the recipients of the service being reformed. In this chapter Martin considers this impact of Transforming Rehabilitation from the point of view of Norfolk and Suffolk Probation Trust, a small, rural Trust. He describes how it responded to the competition process and worked towards separating itself into the constituent parts of the National Probation Service and the Community Rehabilitation Company. He then considers how the CRC sought to manage the consequences of that separation under the ownership of Sodexo Justice Services.
