ABSTRACT
The introduction of a business relationship between a services firm, its project manager and a sponsor who is a customer has a salutary effect on the traditional project management role. Project managers with little experience in these situations manage less effectively, jeopardising customer satisfaction and project profitability. In the minds of many managers, project management is synonymous with process, process and more process. Regrettably, implementing process as a driver of business success has been out of fashion since the late 1990s and the bursting of the great quality bubble. The project life cycle describes the project work. A generic example might include phases for requirements, design, build, test, and implementation. Project management is a structured approach to plan, organise, control and lead the work of the project to meet project objectives. Currently, buyers and sellers tend to operate as silos, creating communication tangles and misunderstandings, unnecessary complexity and sometimes causing project failures.
