ABSTRACT
Most of the attention in any organisation is directed towards achieving financial goals, i.e. towards profitability. This is vital for the organisation and well understood. However, particularly for this reason, people’s interests are not often on the priority list in organisations’ affairs. Regardless of the type of organisation and the field of activity, general managerial functions are similar. In fact, management functions are considered to be universal. Managers plan and organise, coordinate and control, make decisions and handle physical, informational and financial resources, create and communicate, motivate and reward, and so on. The group is not the arithmetical sum of separate individuals, and the result of group performance is not always the positive sum of the results of individual performances by the members. Any kind of human activity requires a number of qualities from a person in order to perform.
