ABSTRACT
Most librarians would agree that amongst the primary criteria for selecting a library system is the degree of support offered by the system supplier. ‘Support’ involves basic help with program functions in the initial stages of setting up a system, training courses, adequate manuals, dedicated programmers involved in software development, dedicated engineers who are au fait with the computers and peripherals in use by customers, fast response times for requests for assistance, an established user group which enjoys a good, interactive relationship with the supplier, and a ‘Help desk’, easily contactable by telephone. Specialist Computer Systems and Software Ltd. (SCSS) have, since their inception, adhered to a ‘total system’ philosophy, the principal tenet being that they provide a ‘total solution’ to system requirements. This ‘solution’ covers software, hardware, maintenance, support and training.
