ABSTRACT
Training aircrew in management has gradually been accepted around the world’s major airlines as an essential part of training. A fleet of eight Metroliners and six SAAB 340s covers an extensive route network from Melbourne and Adelaide hubs, to become Australia’s largest Supplementary Airline. Many have embarked on multi-million dollar programs. Regional airlines have been slower to adopt the idea, even though their aircraft spend much more time in the area where most accidents happen - namely, near the airport. Don Kendell Airlines had its beginnings as a small charter firm operating out of Wagga, New South Wales, Australia, in 1967. A Crew Management program therefore, offered the best potential for ensuring that Kendell’s record should remain unblemished. Experience reported from other operators suggested strongly that, apart from the enhancement of safety, Crew Management training could result in better relationships between crew members, and between crew and management - in short, higher morale.
