ABSTRACT
This chapter describes a consultation with a management team in a large organisation. In this process, the importance of clarity of assessment, detailed contracting with specified outcomes and the development of trusting relationships were highlighted. All of these were underpinned by skills development. The outcomes included: the workforce, including the senior management team, taking responsibility for their actions and how they communicated with each other; the resolution of differences; and a friendly atmosphere and culture within the department. The head of service (HOS) showed little awareness of her involvement in the lack of emotional safety within the department and this was a delicate issue to address. The newly appointed HoS wanted to develop and expand the service. There had been an investigative report which outlined concerns about relationships within the department. While targets were being met, the issues centred upon the need to develop a healthy culture.
