ABSTRACT
This chapter focuses on the domain of Smart City as a relevant example of ‘contamination’ among users, suppliers, resources, information, and technologies, used to improve the quality of citizen lives and the effectiveness of citizen management. It aims to investigate in which way the Smart City represents an evidence of disruptive technology to directly change the ways in which citizens perceive and interact within the citizen ecosystem. The chapter investigates the domain of Smart City with the purpose of defining a wider conceptual framework inclusive of the different dimensions on which a Smart City is based. In a world affected by an increasing attention to the topics of technologies and data, a relevant challenge to face refers to the ways in which smart technologies and Big Data can build more efficient, effective, and sustainable managerial models to satisfy the market’s needs and expectations.
