ABSTRACT
The potential of computer technology has long been recognized, and the advent of minicomputers has made the possible uses of technology in productivity improvement efforts all the more interesting. The powers and capabilities of computer technology are staggering. In federal, state, and local governments finds many cases confirming the potential of computer technology for improving productivity. The New York State legislature, for example, automated its bill processing procedures and found that the new system "served the productivity purpose even more than the coordination purpose". The list of success stories is impressive, but there are also numerous cases of productivity problems arising from the use of computer technology. Application of the technology to productivity efforts requires time and attention to the problems that inevitably arise. Even an extraordinary plan and analysis cannot anticipate all the problems that might impede a particular computerization effort. Some problems will occur unexpectedly or in a different form than initially predicted.
