ABSTRACT
A survey entitled “The International Quality Study” found that for organizations just starting the improvement efforts, building the human resource infrastructure and organizing teams into effective work unit is one of the best strategies. The truly innovative organization wants to know and understand all the potential improvement opportunities that anyone has so they can select the ones to attack that will create the greatest value-added content. The challenge then is to focus on creative and innovative ways to reduce the demands of administration in order to have more time to spend on communicating, motivating, and educating. In an ideal world, an ideal leader would allocate personal time to each function with approximately thirty percent to communicate, thirty percent to motivate, thirty percent to educate, and ten percent to administrate. President Ronald Reagan is known as the “great communicator.” One example of his communication ability helped the nation to see the growing national debt.
