ABSTRACT
This chapter presents some closing thoughts on the concepts covered part 2 of this book. The part takes the citizens’ perspective on the challenges related to entrusting records to the cloud. Going from the citizen-state relationship, in which the focus was on the citizens’ expectations of the role the state should play in regulating the use of data collected about them, to the citizen-document form relationship, the book explores the way in which citizens perceive a document to be a thing and the way they perceive it as authentic. This was motivated by the fact that recordkeepers are increasingly providing access to digital records from electronic records management systems (ERMS), which represents a change from the traditional form of records and the way they used to be delivered. To be used as intended and trusted as authentic and reliable, the usability of the ERMS should be assessed.
