ABSTRACT
This chapter presents an overview of the key concepts discussed in part 1 of this book. The part examines the relationship between established records management practice and reliable open government data. It discusses how information governance is defined and implemented in public administrations and how it could be used efficiently to improve e-services. Governmental e-services come in great variety – for citizens, businesses, and for other public administration e-services. Their development, aligned with the once - only principle, can positively influence efficiency of the developed e-services and communication between public administration, citizens, and businesses. It will be argued that not only should the process of their development take both a cooperative and collaborative approach, but that the mode of inter-organisational collaboration on e-government plays an important part. This is especially important in the context of e-services interconnection, interoperability, development of single sign-on systems, trusted exchange of identification and authentication credentials, and transborder data flow.
