ABSTRACT

Information governance (IG) aims to manage information as an asset understanding its value to strategic and operational organisational goals, as well as societal and individual needs. It adopts a multidimensional approach that draws together information and records management, compliance (regulations, standards, corporate charts, and policies, etc.), information security, ICT, and ethics. This chapter seeks to identify the main dimensions that compose and distinguish IG as described in academic studies and professional practice, explore IG practices and best practices in a French public administration context, profile the development of IG practices in UK public administration, and profile IG practices and best practices in European public administrations using the case study of Geneva’s public administration. Finally, the chapter offers conclusions for consideration when developing IG frameworks and assessing maturity levels for public entities.