ABSTRACT
This chapter describes incidents that took place during the period of the author's service as an Air Traffic Control supervisor at an international airport serving both civilian and military aircraft. Any decision cannot be viewed as a given fact even under identical conditions and might not lead to the desired result. It may be affected by the time available, the time point it was required, the person who made it and plenty of other factors within and outside our control. Human factors deal with opportunities and threats affecting how people perform their jobs. If we study human factors, we can explore the human body and mind to understand our capabilities and limitations and help ourselves and others. It is not about judging but improving. In the author's view, the topics of communication and individual and team decision making relate to crucial social and personal skills that complement our technical ones and contribute to the delivery of safe and efficient work.
