ABSTRACT
Information and communications technology (ICT) is now pervasive in social work. Today's practitioners use a wide range of digital and other technology to provide services remotely, communicate with clients, and store sensitive information. Social workers’ use of ICT has introduced novel ethics and risk management issues that are now being addressed internationally. This chapter explores key ethical issues related to informed consent, confidentiality and privacy, boundary issues and conflicts of interest, documentation and records, collegial relationships, and practitioner competence. In addition, the author discusses prominent efforts around the globe to develop comprehensive ethics, regulatory, and practice standards that have compelling implications for individual practitioners and social service agencies.
