ABSTRACT
This chapter describes a higher education change initiative based on a behavioural systems analysis approach. Although behavioural contingencies are the essential components of behavioural systems, focusing on a few behaviours as a way to generate organizational change is too narrow an approach to address a system's complexity. Three types of complexity were analysed: environmental, hierarchical, and component. From the analysis, four improvement strategies were identified and implemented. First, the incorporation of adult literacy training at the macro system level to attend to the high adult illiteracy and the academic failure of children. Second, the addition of various options to the thesis requirement at the organizational level to increase graduation rate. Third, the development of new programs at the process level to combat the downward enrolment trend. Fourth, the re-engineering of the student-centred administrative processes, also at the process level, to tackle the inefficient administration.
