ABSTRACT
This chapter explains how being more effective at managing programme benefits can accelerate performance improvement and enable organizations to achieve their strategic objectives better. The beneficiaries of a programme, who could be internal or external consumers or operators, need to know that the programme's outputs enables them to realize their objectives. Programmes require a significant investment in terms of financial and human resources. Executives know that programmes are complex and challenging, so they do not invest in them lightly. Benefit owners are the senior beneficiaries within an organization accountable for committing to and realizing a benefit or improvement target. Benefit managers are responsible for facilitating and managing benefits within a programme or across one or more organizational areas. Benefit dependency maps are a visual representation of the value chain from project and programme work products to the end objectives. Cash flow models are used to calculate the annual and cumulative return.
