ABSTRACT
This chapter focuses on a descriptive, project practitioner-centred framework called the Rapid Engagement for Accelerated Learning (REAL) model, derived from experience in developing knowledge services (KS) in complex technical project organizations. A strategic knowledge systems perspective is essential to uncover and define project relationships and the risks inherent in project knowledge interfaces. This is critical, since it provides insight into the nature of the realities in which others live. A simple initial set of knowledge categories may address most of the activities taking place across an organization, and can serve as a baseline for creating a knowledge map such as the example from NASA. There are 12 mutually reinforcing strategic imperatives that have emerged to guide the design, implementation and evaluation of KS for organizations. These are: leadership; project world; knowledge; talent management; portfolio management; certification; transparency; frugal innovation; problem-centric approach; governance, business management and operations; and digital technology.
