ABSTRACT
A rapid development of transportation, digitalisation, and pandemic 2020–2021 contributed to the instability of job demand and job insecurity, which can be mentally draining for employees and affect their well-being. While the impact of transformation in the tourism and hospitality industry is emerging, relevant research regarding the impact of this transformation on employee well-being is scarce in the literature, specifically in the food and beverage industry. Therefore, this research seems to have a number of contributions to employee well-being in this critical edge. This chapter is trying to address the following questions: What are the most important antecedents of employee well-being in the food and beverage industry? To what extent employee well-being could increase employee engagement and decrease employee turnover intention? The conceptual model for this study is tested based on responses from employees of seven restaurants in the city of Santander, Spain. The findings of our study improve the understanding of the link between employee well-being, employee engagement, and their turnover intention. The implications of this study provide a different road map of which human resource tools (e.g., training) are to be managed and used in the food and beverage industry.
