ABSTRACT
An integrative assessment of normative expectations, treatment outcome, procedural justice, and public satisfaction with the police
Although there is a heterogeneous determinant of satisfaction with the police, this current study adopts a position in which normative expectations of the police, process-based factors, and treatment outcome are assessed as predictors of satisfaction with the police. This study highlights the importance of public satisfaction with the police in a context where order is maintained through coercion and general disregard for the rule of law. In contexts where order is maintained through non-normative means, it is argued that citizens may not believe in the morality of the law and may be dissatisfied with the police. It is argued that in contexts where order maintenance is achieved through non-normative methods, citizens may not believe in the morality of the law and may be dissatisfied with the police. This study's findings supported this assertion, demonstrating that age, normative expectations, treatment outcome, and perceptions of procedural justice can all influence satisfaction with police. This means that the public is concerned not only with what the police do but also with how they conduct themselves and treat citizens during encounters. The findings have implications for how citizens expect police officers to behave and maintain social order in the community.
