ABSTRACT
This case study describes the process of building a programme roadmap to enable a shared understanding and sense of ownership with the various tasks involved in the management of a suite of undergraduate programmes. Collaboration with the institutional business improvement unit facilitated the adoption of a problem-solving approach to building the roadmap. The roadmap now works as a ‘living’ document and breaks down the Programme Leadership role to share and, make visible and accountable the various responsibilities with those involved.
