ABSTRACT
This chapter presents a case study which considers the role played by the division of Community Services Development in the Queensland Department of Family Services and Aboriginal and Islander Affairs in establishing a new approach to program development within the community services industry. The Community Services Development division was established with the aim of ensuring coordinated effort by the government and non-government sectors in responding to identified community needs. A new approach was developed to monitoring, evaluation and review, and new methods of assessing community needs and the relative levels of service demand and supply were introduced. A social impact assessment unit was established to ensure the integration of social impact assessment and social planning within land use planning processes. The State Plan is usually launched at an information session in Brisbane. In 1994 this was attended by some 200 representatives of key statewide and peak non-government organisations and by other government departments.
