ABSTRACT
Idea management systems (IMS) are manageable systematic tools to generate and evaluate ideas and are an important element of organisational development. Many well-known organisations (e.g., Volkswagen, Cisco, Microsoft, Lidl, GE Healthcare, Nestle, Procter and Gamble, Tchibo, Henkel, Roche, Fujitsu, Boeing, Goodyear, Xerox, Panasonic, Pentax, Siemens, Virgin Trains, etc.) are successfully using web-based IMS. This chapter explores IMS as an excellent example of the relationship between non-technological innovations (NTIs) and IMS by illustrating it through case studies of NTIs involving IMS. The chapter will provide examples of how NTIs encourage organisations’ development and the bidirectional relationship between technological innovations (TIs) and NTIs. Theoretical and empirical studies shall be performed to analyse the potential application of IMS in organisations to create NTIs. The empirical research is based on a survey, applying the adaptive structuration theory framework. A total of 447 responses were included in the analysis. Web-based IMS applications will be researched by analysing separate use-cases and reprocessing the results using content analysis.
