ABSTRACT
The Care Quality Commission (CQC) assesses the quality of care in health and social care services in England with a programme of on-site inspections. The evidence it draws on comes from directly observing care at the frontline of services and from listening to the voices of staff providing the care and people receiving the care. We correlate what we find from this with what those responsible for managing the services tell us about the quality of care they believe they provide.
