ABSTRACT
This research focused on three main aspects. The first aspect will be on identifying management tools used at the organisational level. The second aspect is the supportive and hindrance factors on the adoption of KMS. The last aspect is the user perception and practices of KMS in the institution. A mix of methodologies are adapted to generate findings for this research. Both quantitative and qualitative methods will be used for this research through a questionnaire approach. The questionnaire is constructed in such a way that close-ended questions and open-ended questions are included. The research has led to several important outcomes for the implementation of KMS. This researcher has proposed a conceptual framework and the support from other research outcomes, i.e. identification of the management tools used, the support and barriers for implementation and user perception and practices for the KMS implementations. It is recommended that by using the right conceptual framework, knowledge sharing in the organisation is encouraged and the benefits of adoption will bring about further advantages to enhance the equality of information sharing and use. Efficient information captured, encapsulation, structuring, dissemination and employment of the organisational knowledge will support the achievement of organisational goals and objectives.
