ABSTRACT
This study investigates key elements that influence knowledge sharing behaviours among merchant navy officers sailing on board Malaysian registered vessels. The study used a quantitative method, with data collected using online, self-administered questionnaire from 272 officers using snowball sampling. Normality and reliability of the data were assessed following which confirmatory factor analysis, validity of the measurement model and structured equation modelling was used to test the hypothesis. The findings revealed that interpersonal trust among co-workers plays a significant role in encouraging knowledge sharing behaviours among the employees. Additionally, intrinsic motivation driven by knowledge self-efficacy and enjoyment in helping others positively affects knowledge sharing behaviours. Organisation culture did not show significant relationship towards knowledge sharing while organisation rewards displayed negative significant relationship. Surprising and contrary to common findings, the usage of information and communication technology (ICT) reflected a negative and insignificant effect. This study suggests, to promote knowledge sharing activities in the shipping industry, it is vital to create a people-oriented environment rather than technology oriented. Since there is dearth of research in relation to knowledge management in the shipping industry, this chapter hopes to provide theoretical basis for future research as well as practical implication for ship managers.
