ABSTRACT
A key objective in developing a hospitality property is to provide a level of service in the future which will attract customers and facilitate smooth operations. This chapter considers some of the key issues to be addressed in the countdown to opening or re-opening a hotel.
Introduction
Timeframe before opening and influencing factors
Service and design planning integration
Operational philosophy-briefing (OPB) document
Pre-opening operational finance
Pre-opening sales and marketing
Management and staff recruitment
Establishing departmental procedures
Staff training
Operating supplies and equipment (OS&E)
Managing a building site pre-opening
Conclusion
