ABSTRACT
The COVID-19 pandemic has profoundly impacted teaching and learning in higher education. This study examines how the sudden shift to online learning affected the students' learning experience in a Capstone practicum unit of a business program in Malaysia. The study is an interpretive analysis of the qualitative feedback provided by students in the Student Feedback on Unit (SFU) for two semesters in 2020. The two semesters occurred during different stages of the Movement Control Order (MCO) in Malaysia, the first MCO in March 2020 and the second MCO in September 2020. The data was collected and compiled in early 2021 and thus, covers most of the data in the COVID-affected 2020. Two main themes, accordance and discordance, representing the students' learning experiences in the Capstone unit delivered online emerged as the findings. The study suggests that an empathic approach, customized programs, active online forums, and timely mentoring would enhance accordance and mitigate discordance in online learning.
