ABSTRACT
According to a recent Pew Research Center report, the percentage of working adults in the United States who were telecommuting or teleworking increased from 20% pre-pandemic to 71% during the pandemic (Parker et al., 2020). Institutions of higher education were no exception; most non-essential employees made the change from working on campus to a teleworking environment. Because most colleges and universities still operate from a brick-and-mortar setting and primarily offer in-person instruction, this change to serving students and carrying out job responsibilities from home was a huge and unexpected shift, and very little infrastructure was in place for addressing needs and providing essential tools and resources for employee thriving in a work-at-home environment.
