ABSTRACT
Digital infrastructures are the facilities needed for the successful functioning of available technologies. In the context of this chapter, digital records infrastructure refers to the fundamental tools and services required to unlock acceptable records management practices for records stored in digital spaces and electronic environments. Examples of digital infrastructure include, but are not limited to, Internet strength, fixed broadband, mobile telecommunications, data centres, cloud computing, platforms, systems, applications, and devices. This chapter is the product of an international research collaboration of researchers from Botswana, Kenya, South Africa, and Zimbabwe who conducted a harmonized study to determine the implementation of cloud computing, enterprise content management (ECM), and enterprise resource planning (ERP). In addition, the study investigated whether the surveyed institutions integrated their ERP systems with their ECM systems. The results of this harmonized study revealed that the majority of those responsible for managing digital assets and records are unfamiliar with and sceptical of content management systems and resource platforms. Consequently, the level of ECM and ERP implementation, as well as integration, is extremely low.
