ABSTRACT
This chapter presents the evaluation of Task Force in terms of its provision of an effective service to the elderly. It provides a tentative explanation of the evolution of the managerial processes in Task Force. Two mechanisms for social education were recognised: the discussions and lectures arranged through school or with groups of volunteers outside the school setting, including work with Newsom groups; and the experience of volunteering itself. There are some staff in the organisation who see community action as an alternative and preferable area of activity to either of the other two areas. Three different types of data might be used to evaluate the volunteer’s work: quantitative information on the amount of help given; quantified estimates of some of the basic determinants of the quality of help given; and the much less easily quantified judgements about quality, as for example those based on the old people’s level of satisfaction.
