Introduction

This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book presents the theories of operations, to clarify the meaning of different terms, the differences between operation issue in manufacturing and services companies, especially in health care system. It discusses the patient flows are analyzed from admission to operating rooms, to discharge. Analytical content and implementation are provided. To use Henry Fayol’s definition of management, low efficient operations generate low levels of output and bad outcomes. Vision, mission, strategy, plans do not generate a health pattern for patient, they need execution, that means acting on operations. In designing operations management change strategies, it is critical to consider all the other relevant organization’s elements such as the culture and motivations of people, the features of the building, availability of technology and the actual investment opportunities.