ABSTRACT
KM (Knowledge Management) represents advantages and disadvantages for organizations. The first ones are around the following issues: (i) consider the intelectual capital and establish humans as a source and basis of knowledge, (ii) these companies help define optimization criteria for what are tangible and intangible resources which generate value, (iii) allow an accelerated response to the needs of the market, (iv) define them as intelligent organizations that can identify and store useful information, (v) promote innovation within the companies, (vi) generate processes compatible with the environment, (vii) improve the relationship with society, (viii) promote the sustainability of their processes, which allow them to survive in an environment of high competition where technology and communications are a differentiating factor between companies. The second ones are related to how difficult it is to establish a culture of KM, where the holders or keepers of knowledge are reluctant to share it, moreover, there is a real risk to balancing the economic interest of the company above ethical and legal principles, that every company should consider to be respected in their environment. Besides, the generation and storage of valuable information as well as the effective metrics to measure performance, specially in everything related to KM.
