ABSTRACT
The analysis of knowledge processes is the basis and the main link to determine and manage knowledge in a specific company, considering that knowledge is generated by people, mental models have an absolute relationship with these processes. The objective of this research was to design a model of processes and knowledge management to identify and solve problems through management, in order to increase business competitiveness. The methodology used was qualitative and descriptive, which had its theoretical basis in knowledge processes, described by Valhondo Domingo. Elicitation techniques were applied: Protocol analysis, case studies, and interviews, to the occupants of key positions involved in the identified problems. The results showed that the application of the processes allowed discovering, capturing, and making explicit strategic knowledge for the organization, in order to improve organizational efficiency, initiate innovation processes, and increase competitiveness. Knowledge is a very important resource, or even the most important resource and the basis of the future competitiveness of an organization.
