ABSTRACT
The Ministry of National Insurance will have to maintain close contact with numerous individual citizens, each of whom will judge the Ministry chiefly by his reception at the local office. It is of paramount importance to the Ministry that he should be welcomed and treated with consideration and interest. The reputation of the Ministry will depend largely on its local staff. It is the Headquarters staff who will have to frame policy and to integrate that of the Ministry of National Insurance with national policies for health and population, education and employment, and with budgetary and industrial planning. The day-to-day work of local offices will fall into three broad categories, first, social administration, for which prototypes of the Headquarters administrative staff will be required. The second will be routine checking of benefit claims and the payment of cash to which the claimant is entitled as of right. The third will deal with problems as diverse as human nature itself.
