ABSTRACT
Leadership plays a critical role in the sustained success of the changes needed to reach the effectiveness objectives in an organization and in bringing out the best in people. I describe leaders who seek out their workers' thoughts and feelings, understand them intuitively when they interact with them, versus those who take advantage of their employees’ fears of authority and their need for praise. The latter does not bring out the best in employees. Productive leadership involves the workers in designing change and takes into account the effects on thinking and feelings the changes elicit, recognizing that not all employees respond to changes or behavior expectations the same way.
