ABSTRACT
The current call on corporate responsibility demands organizations that have significant social, economic, and environmental impacts to shift from merely business purposes to responsible management. The change is being developed under the realm of corporate social responsibility, and shareholders are no longer the most important stakeholder. This chapter introduces an interdisciplinary conceptual framework that enables the analysis of stakeholder relationships. The approach is a combination of corporate social responsibility communication and interaction processes in the stakeholder relationship management context to best capture the development of the relationships between actors, in the principal dimensions of sensemaking/sensegiving, consistency, transparency, exchange, adaptation, and coordination. The contribution of this model is the development of a framework appropriate for the understanding of the development of long-term relationships in the mining industry. Managers in the mining sector, whether they are in active mining or redeveloping mine brownfields, can make use of this model to improve their stakeholder management towards sustainable results.
