ABSTRACT
The outbreak of the COVID-19 pandemic has generated a spectrum of psychological reactions amongst people across the world. The term mental health is not restricted to the absence or presence of any illness; rather, it goes beyond that to include an overall sense of well-being. Lockdown, social distancing and the rising numbers of infections and deaths generated increased stress, and consequently, the mental health professionals faced new challenges in addressing a host of concerns as they delved deeper into the pandemic crisis. Due to these challenges and a constant demand to update on the changing information about risk prevention, signs and symptoms and the need to extent psychological support for myriad concerns, the face of mental health took a turn from the conventional ways toward tele-counselling. The tele-counselling services saw a sudden upsurge and became a convenient mode for addressing mental health concerns. The second wave in 2021 saw a massive increase in the COVID- 19 cases and deaths due to its high transmission rate. With the same protocol to protect oneself from getting infected tele-counselling continued to be the preferred mode of providing mental health services irrespective of geographical location.
