ABSTRACT
In 2020, COVID-19, a novel coronavirus disease halted the operations of industries and educational institutions globally. During the lockdown, educational institutions looked for an alternative to face-to-face classes. The Institute of Hotel Management (IHM) and private colleges across India started offering online sessions for managing the curriculum. A close-ended questionnaire was distributed to various hotel management institutes. The survey focused on evaluating the effectiveness of online learning as a substitute for hospitality courses. This study analysed online studies from a student perspective to understand their effectiveness. The researcher received 711 responses from students enrolled in various IHM colleges. Findings suggest that 87.1% of students were familiar with online classes, and 33% reported problems in grasping concepts. Due to the reoccurrence of Coronavirus, students and faculty will have to remain prepared for hybrid education. The faculty’s commitment to online education is a significant factor; faculty should give personal attention to students as they face network issues, buffering, less visibility on mobile screens, chaos and connectivity problems.
