ABSTRACT
Imagine a technology that offers a self-help programme to support older adults who lost their spouse in dealing with their new life situation. What would such a self-help programme look like; what support does it offer; what kind of safe guards must be implemented to ensure that it is safe; how, when, and why are healthcare professionals involved? In this chapter, concepts and methods from value sensitive design are described. This chapter builds forth on Chapter 3, as technical modalities are chosen during the design phase. But most of all, this chapter takes input from Chapter 8, Contextual Inquiry, as the activities that are conducted in this phase provide the foundation for the different activities that inform eHealth designs. The design phase, in its turn, is also closely related to activities for eHealth implementation and evaluation. The value proposition and service model inform the business model and implementation strategies, while the service model and the requirements are often used as input for evaluation. Here, evaluation must indicate whether the most important requirements are implemented successfully, and whether the service addresses the needs and values of its end-users and has an effect on key performance indicators, such as quality of life, efficiency, or caregiver workload.
