ABSTRACT
eHealth technologies are being used in different kinds of settings, for example in public, somatic, consumer, and mental health. There are often high expectations of these technologies. However, these expectations are often not met in practice – a lot of them stop being used because they are, for example, hard to understand for the user, require too much effort or time, do not have clear added value for users, or are simply too expensive. One explanation for these issues can be found in suboptimal development, implementation, and evaluation processes, in which insufficient attention is paid to the interrelationships between people, context, and technology. Even though more research is necessary, findings point to the fact that a holistic development, implementation, and evaluation process increases the chances of successful sustained use of effective eHealth technologies, thus increasing the likelihood of achieving the desired impact on health and healthcare. These processes are complex and multifaceted and are thus ideally guided by specific frameworks or models. This chapter is specifically focused on one of such models, which is especially suitable due to its focus on eHealth, interdisciplinary nature, and holistic, iterative approach towards development, implementation, and evaluation: The CeHRes Roadmap.
