ABSTRACT
One of the main outcomes of transformational coaching is for participants to develop knowledge, skills, and abilities to deliver effective communication while providing active listening. Critical listening involves the most intention and effort from the listener. The listener stays focused on message, processing the communication while separating opinions, perceptions, and bias from the facts in the message. The listener needs to allow the speaker to deliver the content and the words they like to use with no interruptions or injecting words from the listener. Active listening is a compelling skill, otherwise known as one of major elements of developing soft skills, which is desired by many organizations and businesses and among populations. The primary purpose of active listening is to understand the receiving communication and be able to decode the message accurately. Establishing a workable communication plan, using a communication charter, and organizing communication channels in organizations help management to produce efficient and effective meetings at all levels of management.
