ABSTRACT
Information and communication technology (ICT) and social media are perceived very differently depending on the group of the population we focus on. Views range from their providing an indispensable tool for daily life to their being a toy for kids or an unaffordable luxury. It is interesting to see how the various groups can, as a result, be mutually socially exclusive and whether there is a way to build bridges between them. Exclusion starts with a mindset that can be detected through words and expressions. For example, when one talks about ICT using the future tense, it means that one does not consider it to be part of today’s reality and thus he/she clearly excludes him/herself from modern society, where using IT tools and being part of a social network are quite necessary. Today, in many places, digital inclusion is part of social inclusion and can serve as a catalyst for either social inclusion or social exclusion. In Morocco, digital access is widely available in terms of coverage of the population, and the latest statistics from the telecom regulatory agency show that about 75% of the population uses the Internet. It is an important tool used by the vast majority of citizens. Two examples are presented relating to this tool: a social movement that led to a boycott launched through social networks, and the operation of the vaccination process against COVID-19. Both are good examples of the inclusion of a maximum of people in large operations where the feeling of participants of being part of a large whole is key for success. To build an inclusive future using ICT, the entire population, with the decision-makers up front, has to feel that they are included in this new world and take the right decisions for their life in the real world.
