ABSTRACT
The Child Welfare Service is struggling to provide good help to families living with complex problems, and there is a need to work in a different way so that these families get better help. Based on research and cocreation of knowledge with practices, we therefore present and discuss the project of Life Frogner as an example of innovative practices. Analysis of interviews with the social workers, cooperation partners, and participating families shows how a strong dedication to face families through dialogue and acknowledgement of their own conception of their everyday lives and the challenges they are facing really makes a better help. This mode of working contrasts casework and managerial modes of “production” in Child welfare and further indicates that municipal social workers need structures to have their competence work.
