ABSTRACT
This chapter delves into how e-government came about and how it has evolved to digital government. E-government, in its simplest form, is a shortcut for the term electronic government. It has been used to describe the relationship between government and citizen services. Technology responds to opportunity and need, and there have been plenty of both to necessitate the automation of various office systems such as records and finance management. The stated purpose was to improve the methods by which Government information, including information on the Internet, is organized, preserved, and made accessible to the public. States administer unemployment and health benefits as administrative agents of the federal government. Traditionally, state government's annual interaction with citizens has been with the Department of Motor Vehicles, where one must go to apply and receive a driver's license or the registration of a vehicle.
