ABSTRACT
Knowledge is an abstract concept. Public administrators first considering the role knowledge plays in their management duties are apt to write it off as less concrete and therefore less important. The growing importance of converting data and information into knowledge has become a challenge and an opportunity. Traditionally, governments have done a better job of collecting and storing data than actually finding strategic uses for it. Stated plainly, KM is a method for working smarter, a goal that managers everywhere are fond of espousing to subordinates. KM enables teams and individuals to learn from everyone who has done the job before them. Modernity means tackling new responsibilities for data management in the public sector and new associated complexities. Transforming zettabytes of data into knowledge, then creating effective channels to share this knowledge horizontally and vertically is a serious challenge.
